| Return Policy
To arrange a return, or if the item you received is faulty
or it is not what you originally ordered, please return the
item to the address below within 7 working days quoting your
name and address, details of the product and the reason for
the return.
Returns Address
Lisabella
1st Floor
9 Governors Place
Carrickfergus
Co. Antrim
BT38 7BN
Northern Ireland
If you are returning a non-faulty item to us for a refund,
the cost of returning the item is your responsibility and
postage costs will not be reimbursed.
If you are returning an item which is faulty or sent in
error your postage costs for returning the goods will be
refunded as well as your original postage cost when the order
was placed, providing we are notified of faults within 7 days
of receipt.
The item is your responsibility until it reaches us. For
your own protection, we recommend that you send the parcel
using a delivery service that insures you for the value of the
goods. We cannot be held responsible for returns that are lost
in transit.
All products to be returned must be carefully repackaged in
their original packaging and be in an unworn condition.
Any item that has been commissioned especially to your
requirements is not returnable unless it is faulty.
In the interests of fraud prevention, your refund will be
issued by the same method that you paid within 30 days of
receipt of the return. |
